Frequently Asked Questions
Everything you need to know about your Concept Kart experience.
What is the standard delivery timeline for my order?
We typically process orders within 24 hours. Depending on your location, your electronics will arrive within 3 to 5 business days. You will receive a tracking link via email as soon as the package is dispatched.
Are all products at Concept Kart genuine and covered by warranty?
Yes, we exclusively stock 100% authentic products sourced directly from manufacturers. Every electronic item comes with a standard manufacturer's warranty, the details of which are included in the product packaging.
What is your return policy for defective items?
We offer a 7-day replacement window for products that arrive with manufacturing defects. Please ensure the item is in its original packaging with all accessories and the invoice intact to facilitate a smooth return process.
Which payment methods do you accept?
Concept Kart supports a wide range of secure payment options, including major credit/debit cards, UPI, net banking, and popular digital wallets. We also offer Cash on Delivery (COD) for most pin codes.
Can I cancel or modify my order after it has been placed?
Orders can be cancelled or modified within 2 hours of placement, provided they have not yet been processed for shipping. You can manage your order through the 'My Account' section or by contacting our support team.
Do you offer technical support for the gadgets I purchase?
While we are a retailer, our team is happy to assist with basic troubleshooting and setup. For complex technical issues or repairs, we recommend contacting the brand's official service center as specified in your warranty card.